Frequently Asked Questions
How do I find parts on your web site... ?Use the
"Product Search" to find parts for your product. If your model
number search does not show any results the number you are
entering may be wrong please re-check it, for example an "8"
and "B" look the same as well as an "I" and "1". If you
still do not get any results parts may or may not be
available, please contact us and we will provide further
information. What is the best shaver ...?Due to all of the
different beard and skin types, there is no one best shaver.
Trying a shaver for at least three weeks is the only way to
judge how well it is going to work for you, it takes that
long for your skin and beard to adjust to the cutting system
of a specific shaver. Almost every manufacturer has a money
back trial period (thirty to sixty days) so take advantage
of it, use the shaver for three weeks and if you are not
satisfied, return it to us or the manufacturer (depending on
the manufacturers policy) for a refund minus shipping. If
you have been using a certain brand and are fairly satisfied
with it's performance, I would start with the same brand,
most of the new models have been improved over the older
versions, then if you are not satisfied, try a different
manufacturer. Where do I send my shaver for repair and how long will it take ...?Electric Shaver Service Click here and fill out this form to be sent in with your shaver. Repairs are usually completed in 7 to 10 days after we receive the shaver. How much does it cost to repair my shaver ...?Battery replacement prices:Includes batteries, service and return shipping.
Norelco and Remington shavers $30 to $55 Can I installbatteries in my shaver... ?Batteries in most shavers are soldered into a circuit board, installation should be completed by qualified personnel only. There is a fire risk if batteries are not installed properly, you can also damage the circuit board ($$$) if proper installation methods are not followed. What is the advantage of using an electric shaver over a razor blade ...?Electric shavers are comfortable, quick and convenient, rechargeable shavers can be used anywhere, anytime A razor blade removes skin along with the whiskers, electric shavers remove very little if any skin. Many dermatologists recommend use of electric shavers because the stainless steel, platinum or gold coating on the head or foil prevents skin irritation. Dry shaving is preferred because it does not destroy the acid layer on the skin which keeps bacteria away. Why does the foil on my shaver wear out so fast ...?1. Pushing to hard while
shaving, you only need light pressure to get a good shave,
let the shaver do the work for you. How often should I change the heads, foils and cutters of my shaver ...?
About Refurbished Products ...?Refurbished products are new items that are returned to the manufacturer for various reasons and then re-sold as refurbished at a much lower price. Whenever a retail store or consumer opens a product box and it's not purchased, it can not be sold as new, it then is shipped back to the manufacturer. If a consumer does not like the product for any reason it is returned to the store where they send it back to the manufacturer because it has been opened or slightly used. Most manufacturers have a
money back guarantee of 30 to 60 days where the product can
be returned for a refund. What does the manufacturer do to "refurbish" the product before it is resold?Once returned to the
manufacturer the product is completely checked to assure it
meets all factory operational specifications and is
re-tested. The item is cleaned, sanitized and in the case of
shavers the screens and cutters are replaced. They are
re-boxed in a plain package that states the item is
"Refurbished" or "Factory Serviced". Are refurbished products like new?Refurbished products do
not always come with or have the same accessories that a new
unit has, i.e. storage case, cleaning brush, hair combs, oil
ect. We try to list everything that comes with the unit in
the product description however items included can vary from
shipment to shipment. What is the manufacturers guarantee on refurbished products?Refurbished product guarantees vary by company. Norelco: 1 Year Factory
Warranty Warranty service can be
completed at any manufacturer authorized service center
nationwide, the same as a new shaver. Is there a money back guarantee for refurbished products?ElectricShaver.com
provides a 30 day money back guarantee on all refurbished
products. 1-888-476-1785 What is the definition of the terms you use...?Wet/Dry: Can be used in or out of the shower, can be washed under water, can be used with shaving lotion or cream. Cordless: Runs on batteries only, will not operate from the cord. If batteries are run down it will need to be charged before use. Cord/Cordless: Runs on batteries or runs form the cord when plugged in, will run from cord if the batteries are run down without charging it first. Foil, Screen, Head: The metal screen over the cutter, the part that rubs on your face while shaving. Shipping Rates and InformationWhen your order ships we will send you an email with shipping information. Please double check the spelling of your email address before submitting your order. All items listed as "Hazmat", "Hazardous” or "Inflammable" can only be shipped by UPS Ground to the continental 48 states, all other methods are shipped via aircraft where hazardous materials are prohibited. Standard Mail and Priority are shipped via the US Postal Service and may be used for shipment to all USA 50 States, APO, FPO, Alaska, Hawaii, Puerto Rico, Mariana Province, Guam and US Virgin Islands. Shipping rates vary by weight and where they are being shipped, add the items to your shopping cart click on "estimate shipping" to find out the shipping rates. DeliveryTimesTypical Delivery Times for continental USA:Orders are shipped same or
next business day. Same day when order is placed by
1:00pm Central Time. We do not ship on weekends or
holidays. UPS Standard Ground Takes
1 to 5 Days. International Times:Most international shipments take 7 to 14 days to arrive, however some areas may take up to 3 weeks. International ShippingFor International shipping rates to destinations
other than USA possessions send us an email with your
address and the item or items you intend to purchase and we
will provide a quote.
info@electricshaver.com Customs Information:
You may be subject to
import duties and taxes, which are levied once the
package reaches your country. Additional charges for
customs clearance must be paid by you; we have no
control over these charges and cannot predict what they
may be. Customs policies vary widely from country to
country; you should contact your local customs office
for further information. Additionally, when ordering
from ElectricShaver.com, you are considered the importer
of record and must comply with all laws and regulations
of the country in which you are receiving the goods.
Customs forms for all international packages list the value of your order's contents. If the order is a gift, the package is marked "Gift," but the cost of the items is still stated on the customs form. We are not able to describe the contents in any other way. Return Policy and Guarantees
Return to: Electric Shaver Service Returns Dept RMA# (enter RMA # Here) 315 South 11th Street Lincoln, NE 68508
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